Refund and Exchange Policy
Shantel Necole Hair takes pride in our customer satisfaction and service. We thoroughly inspect all hair prior to leaving our factories in India, Cambodia, and Vietnam. We thoroughly inspect for a second time upon arrival. All RAW hair is shampooed and conditioned in house prior to shipping to you in order to ensure consistency and quality.
Extremely Imperative: Before wearing/installing your new hair extensions, please inspect the product thoroughly to ensure the correct length, texture and quality are as desired. We encourage you fully read our hair care tips and product recommendations enclosed in your package.
Due to sanitation concerns, all hair sales are final. There are no refunds allowed.
Exchanges will be approved if incorrect items are received on behalf of the company and within 5 calendar days from your received date. When exchanging incorrect items with the company for correct items purchased the hair must be returned in its original state when received. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, washed and conditioned, untied from the bundle packaging or processed) in any way.
Please note if the exchange request is not due to company error you will be responsible for all shipping costs.
Shantel Necole Hair LLC will not be responsible for any lost exchange items please remember to insure any item(s) you are shipping to us for exchange and provide us with the tracking number. Any lost items please contact your shipping carrier.
According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundled packaging and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law.
Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the bundle packaging or otherwise processing the hair voids exchanging guarantees and will be returned back to customer as final sale.
You must send the product back to us before we start the exchange process. Once your product has been received it will be thoroughly examined. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value in circumstances where product requested is out of stock.
If you experience a problem feel free to contact us at firstname.lastname@example.org so we can come up with a mutual resolution
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law.
Any Chargebacks or PayPal disputes without initially contacting Shantel Necole Hair for resolution, will automatically result in a forfeiture of any exchanges or refunds.