Normal processing time is 5-7 business days from the business day the order was received. All orders placed during this sale has a processing time of 7-10 business days from the sale end date & shipping is 2-4 business days. Please read the description section in it's entirety before making your purchase. Due to the nature of the item there are NO refunds, exchanges or returns. All sales are Final!
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Privacy Policy for www.shantelnecolehair.com

Effective Date: 07/26/2023

1. Introduction

Welcome to www.shantelnecolehair.com  ("we," "our," or "us"). This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website and interact with our services.

2. Information We Collect

We may collect various types of information when you visit our website or interact with our services, including:

- Personal Information: Name, email address, postal address, phone number, payment information, and other data you provide during the checkout process or when contacting us.

- Device and Usage Information: IP address, browser type, operating system, referring URLs, and other technical data collected through cookies and similar technologies.

- Customer Support Data: Information you provide when seeking customer support or communicating with our team.

3. How We Use Your Information

We use your information for the following purposes:

- To process and fulfill your orders.

- To communicate with you regarding your orders, promotions, and important updates.

- To improve and personalize your website experience.

- To respond to your inquiries and provide customer support.

- To send you marketing communications (with your consent) about our products and promotions.

4. How We Share Your Information

We may share your personal information with:

- Third-party service providers who assist us in operating our website and services, such as payment processors, shipping carriers, and email marketing platforms.

- Law enforcement, government authorities, or legal entities if required to comply with applicable laws, regulations, or legal processes.

- In the event of a merger, acquisition, or change of ownership, your information may be transferred to the new entity.

5. Cookies and Similar Technologies

We use cookies and similar technologies to collect device and usage information, enhance your website experience, and analyze website traffic. You can manage your cookie preferences through your browser settings.

6. Your Choices and Rights

You have the right to:

- Access and review your personal information.

- Correct any inaccuracies in your information.

- Withdraw your consent for marketing communications.

- Request the deletion of your personal data (subject to legal requirements).

7. Data Security

We employ reasonable security measures to protect your personal information. However, no method of data transmission over the internet is entirely secure. We cannot guarantee the absolute security of your data.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing the privacy policies of those websites.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@shantelnecolehair.com

SMS Privacy Policy for www.shantelnecolehair.com

Effective Date: 07/26/2023

1. Introduction

Welcome to www.shantelnecolehair.com ("we," "our," or "us"). This SMS Privacy Policy outlines how we collect, use, share, and protect your personal information when you subscribe to our SMS messaging service.

2. Consent to Receive SMS Messages

By subscribing to our SMS messaging service, you consent to receive marketing and transactional SMS messages from us. Message frequency may vary based on your interactions with our website and services.

3. Information We Collect

To provide SMS communications, we may collect the following information when you subscribe to our SMS messaging service:

- Mobile Phone Number: The phone number you provide when subscribing to receive SMS messages.

- Opt-In Details: The date and time you opted in to receive SMS messages.

- Message Interactions: Your responses and interactions with our SMS messages.

4. How We Use Your Information

We use the information collected through our SMS messaging service for the following purposes:

- To send you marketing messages about our products, promotions, and offers (with your consent).

- To provide transactional messages related to your orders and account activities.

- To improve and personalize your SMS messaging experience.

5. Message and Data Rates

Message and data rates may apply to our SMS messages. You are responsible for any fees or charges imposed by your mobile carrier.

6. Opting Out of SMS Messages

If you wish to stop receiving SMS messages from us, you can opt out at any time by replying "STOP" to any of our messages. After opting out, you will no longer receive SMS communications from us.

7. Data Security

We employ reasonable security measures to protect your personal information. However, no method of data transmission over SMS is entirely secure. We cannot guarantee the absolute security of your data during SMS communication.

8. Third-Party Service Providers

We may use third-party service providers to assist us in managing our SMS messaging service. These providers are obligated to protect your information and are not permitted to use it for any other purpose.

9. Changes to This Policy

We may update this SMS Privacy Policy from time to time. The revised version will be made available on our website with the updated effective date.

10. Contact Us

If you have any questions or concerns about this SMS Privacy Policy, please contact us at info@shantelnecolehair.com.